As Expected, The 2 Produces More Of The Same
241st/Wakefield bound 2 train entering Simpson St. Resized photo courtesy of Eye On Transit
Since the debut of the Rider Report Cards, it has been painfully obvious that the more things change, the more they stay the same. For the second year in a row, a subway line finished with the same overall grade from its inaugural results. This time the 
is the line that did not see a change as it once again finished with an overall grade of C. Lets go straight to the breakdown starting with:
2 Train Riders’ Top 10 Priorities; 2007 priority rank will be in ( ):
01. Adequate room on board at rush hour ( 3 )
02. Reasonable wait times for trains ( 1 )
03. Minimal delays during trips ( 2 )
04. Station announcements that are easy to hear ( 4 )
05. Cleanliness of stations ( 6 )
06. Sense of security on trains ( 7 )
07. Train announcements that are easy to hear ( 5 )
08. Sense of security in stations ( 8 )
09. Cleanliness of subway cars ( 9 )
10. Comfortable temperature in subway cars ( 10 )
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Now here is the entire order of 5 train riders’ priorities 2007 priority rank will be in ( ):
01. Adequate room on board at rush hour ( 3 )02. Reasonable wait times for trains ( 1 )
03. Minimal delays during trips ( 2 )
04. Station announcements that are easy to hear ( 4 )
05. Cleanliness of stations ( 6 )
06. Sense of security on trains ( 7 )
07. Train announcements that are easy to hear ( 5 )
08. Sense of security in stations ( 8 )
09. Cleanliness of subway cars ( 9 )
10. Comfortable temperature in subway cars ( 10 )
11. Station announcements that are informative ( 11 )
12. Working elevators and escalators in stations ( 12 )
13. Courtesy and helpfulness of station personnel ( 13 )
14. Train announcements that are informative ( 14 )
15. Signs in stations that help riders find their way ( 19 )
16. Availability of MetroCard Vending Machines ( 16 )
17. Ease of use of subway turnstiles ( 18 )
18. Lack of scratchitti in subway cars ( 15 )
19. Signs in subway cars that help riders find their way ( 17 )
20. Lack of graffiti in stations ( 21 )
21. Lack of graffiti in subway cars ( 20 )
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Now here is the graded breakdown for all 21 categories; 2007 grade in ( ):
01. Minimal delays during trips C- (C)02. Reasonable wait times for trains C- (C)
03. Adequate room on board at rush hour D (D+)
04. Sense of security in stations C (C)
05. Sense of security on trains C (C)
06. Working elevators and escalators in stations C- (C-)
07. Signs in stations that help riders find their way C+ (C+)
08. Signs in subway cars that help riders find their way C+ (C+)
09. Cleanliness of stations C- (C-)
10. Cleanliness of subway cars C (C)
11. Station announcements that are easy to hear D+ (D+)
12. Station announcements that are informative D+ (D+)
13. Train announcements that are easy to hear C- (C-)
14. Train announcements that are informative C- (C-)
15. Lack of graffiti in stations C+ (C+)
16. Lack of graffiti in subway cars B- (B)
17. Lack of scratchitti in subway cars C+ (C+)
18. Courtesy and helpfulness of station personnel C (C)
19. Comfortable temperature in subway cars C (C+)
20. Ease of use of subway turnstiles B- (B)
21. Availability of MetroCard Vending Machines B- (B-)
Quite frankly I can’t say much about this report card as it is almost identical to the results of 2007. You can check out my feelings on that report by clicking here. However I will throw in a few comments.
I will start with a lower result turnout which has been the status quo with all the results released so far in the 2nd year of the Rider Report Cards. This time the MTA received 3,430 responses compared to 4,028 for the initial report card. Even though the results are pretty much identical, I do find it disheartening that the top 3 priorities remain the same albeit in a different order.
I also feel it is disappointing that 2 of the 3 top priorities received a lower grade from 2007’s results. Overall no priorities from the 2007’s initial results dropped out of the top 10. This is never a good sign for a line that is one of the system’s major players.
The MTA needs to seriously look at how they can better the performance of all their lines. However with a possible “doomsday budget” being implemented in the near future, improvements will not be coming as fast as riders would want.
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