L Train Rider Report Card Breakdown
Let me first apologize for my tardiness. I intended to write this entry soon after the MTA released the breakdown of the entire report card. However I have been a mixture of busy & tired these last few days. Anyhow lets get back to the main point at hand. As I posted earlier, the L train received an overall C average from the rider report card.
Here is the top 10 priorities according to L train riders:
- 1. Adequate room on board at rush hour
2. Minimal delays during trips
3. Reasonable wait times for trains
4. Cleanliness of stations
5. Sense of security in stations
6. Sense of security on trains
7. Station announcements that are easy to hear
8. Station announcements that are informative
9. Courtesy and helpfulness of station personnel
10. Train announcements that are easy to hear
Now here is the graded breakdown for all 21 categories:
- Minimal delays during trips C-
Reasonable wait times for trains C
Adequate room on board at rush hour D
Sense of security in stations C+
Sense of security on trains C+
Working elevators and escalators in stations C-
Signs in stations that help riders find their way C+
Signs in subway cars that help riders find their way B-
Cleanliness of stations C-
Cleanliness of subway cars C+
Station announcements that are easy to hear C
Station announcements that are informative C-
Train announcements that are easy to hear C
Train announcements that are informative C
Lack of graffiti in stations C+
Lack of graffiti in subway cars B-
Lack of scratchitti in subway cars C+
Courtesy and helpfulness of station personnel C
Comfortable temperature in subway cars B-
Ease of use of subway turnstiles B-
Availability of MetroCard Vending Machines B-
Based on my experiences riding the L, I would say most of the grades seem accurate. The line has big crush load issues although some of it comes from bunching in spots. However as a whole, the L reminds me of the Lexington Avenue lines a lot. The big difference between the two is the Lexington Avenue lines have much more consistency in their service.
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