Rockaway Park Shuttle Shows Improvement
Not the Rockaway Park Shuttle but a shuttle train nonetheless! Resized photo courtesy of Eye On Transit.
Well this is a change of pace for me. I get to write about a line that showed an overall improvement in its Rider Report Card. The Rockaway Park Shuttle finished with an overall grade of C. This was up from the D+ it earned in the 2007 Rider Report Cards. However as one might expect, the positivity might have to be taken with a grain of salt as only 60 people responded for 2008. Lets go straight to the breakdown:
Rockaway Park Shuttle Train Riders Top 10 Priorities; 2007 rank in ( ):
01. Reasonable wait times for trains ( 1 )
02. Minimal delays during trip ( 2 )
03. Adequate room on board at rush hour ( 11 )
04. Sense of security on trains ( 6 )
05. Sense of security in stations ( 4 )
06. Cleanliness of stations ( 3 )
07. Courtesy and helpfulness of station personnel ( 15 )
08. Station announcements that are easy to hear ( 9 )
09. Comfortable temperature in subway cars ( 14 )
10. Working elevators and escalators in stations ( 10 )
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Now here is the entire order of riders’ priorities 2007 priority rank in ( ):
01. Reasonable wait times for trains ( 1 )
02. Minimal delays during trip ( 2 )
03. Adequate room on board at rush hour ( 11 )
04. Sense of security on trains ( 6 )
05. Sense of security in stations ( 4 )
06. Cleanliness of stations ( 3 )
07. Courtesy and helpfulness of station personnel ( 15 )
08. Station announcements that are easy to hear ( 9 )
09. Comfortable temperature in subway cars ( 14 )
10. Working elevators and escalators in stations ( 10 )
11. Lack of scratchitti in subway cars ( 6 )
12. Signs in subway cars that help riders find their way ( 19 )
13. Signs in stations that help riders find their way ( 19 )
14. Cleanliness of subway cars ( 5 )
15. Train announcements that are easy to hear ( 8 )
16. Station announcements that are informative ( 12 )
17. Train announcements that are informative ( 15 )
18. Lack of graffiti in stations ( 13 )
19. Lack of graffiti in subway cars ( 19 )
20. Ease of use of subway turnstiles ( 18 )
21. Availability of MetroCard Vending Machines ( 15 )
Click here for the breakdown of votes in this category.
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Now here is the graded breakdown for all 21 categories; 2007 grade in ( ):
01. Minimal delays during trips C (C-)
02. Reasonable wait times for trains C- (D)
03. Adequate room on board at rush hour C (B-)
04. Sense of security in stations C (C-)
05. Sense of security on trains C (C-)
06. Working elevators and escalators in stations C- (D+)
07. Signs in stations that help riders find their way C+ (C)
08. Signs in subway cars that help riders find their way C (C-)
09. Cleanliness of stations C (D+)
10. Cleanliness of subway cars C (C-)
11. Station announcements that are easy to hear C (D+)
12. Station announcements that are informative C (D+)
13. Train announcements that are easy to hear C (C-)
14. Train announcements that are informative C (C-)
15. Lack of graffiti in stations C (C-)
16. Lack of graffiti in subway cars C+ (C-)
17. Lack of scratchitti in subway cars C (D+)
18. Courtesy and helpfulness of station personnel C (C-)
19. Comfortable temperature in subway cars C+ (C)
20. Ease of use of subway turnstiles B- (C+)
21. Availability of MetroCard Vending Machines B- (B-)
Click here for the breakdown of votes in this category.
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Another year has passed & not much as changed here. I still rarely ride the shuttle but when I do, the wait times are unreasonable. I am honestly shocked that this particular aspect earned a better grade. However as I mentioned, you can take these results with a grain of salt considering the lack of responders.
Overall there is not much I can say about these results. If one thing caught me a little by surprise was the sudden change in rankings for a few categories. I can’t recall ever seeing a report card have so many categories rise or fall by 5+ spots. Once again though, this is probably due to the limited amount of responders. I thought the 2007 turnout was pathetic at 132 but who would have thought that would be double what we got in 2008? Oh well……..
xoxo Transit Blogger
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